Privacy Guideline
Personal Information Handling
Handling of Personal Information
Name and Address of the Operator
Level 14, Shinjuku Square Tower, 6-22-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo 163-1114, Japan
APPLE WORLD INC.
Joe Hirao, President and CEO
Personal Information Management and Manager
Our company appoints, as Manager, a person with the responsibility and authority for operations regarding the handling of personal information, and we work organizationally to protect personal information through training and internal audits led by the Manager.
Our personal information manager is as follows.
Manager: Personal Information Protection Manager
Department: General Manager, Systems Management Department
Contact: Please contact the <Personal Information Complaints, Consultation, and Inquiries Desk> below.
Purposes of Use of Personal Information
Purposes of Use of Retained Personal Data
| Type of Personal Information | Purpose of Use |
|---|---|
| Registered members and applicant information of hotel and airline ticket booking sites operated by our company |
|
| Email newsletter subscriber information | Distribution of email newsletters |
| Business partner contact information | Business negotiations and operational communications, ordering and order-receiving operations, and billing and payment operations |
| Employee information | Employee personnel and labor management, operations management, and security management |
| Job applicant information | Recruitment screening |
| Inquiry information | Responding to inquiries |
| Specific personal information (My Number) |
|
Purposes of Use of Information Other Than Retained Personal Data
| Type of Personal Information | Purpose of Use |
|---|---|
| Booking information for hotels and airline tickets entrusted by corporations and travel agencies |
|
| Job applicant information | For job applicants from job placement sites and recruiting agencies, used for recruitment screening |
Provision of Personal Information to Third Parties
Except as required by laws and regulations, we do not provide personal information received from individuals to third parties without the consent of the data subject.
Outsourcing of Personal Information Handling
For business operations, we outsource part of our work to external parties to perform operations more appropriately and effectively. We may entrust personal information of customers and others to outsourcing partners. In such cases, we select outsourcing partners that are deemed to handle personal information appropriately, and we conclude contracts that stipulate the necessary matters for proper management, confidentiality, and prevention of leakage and improper use of the personal information of customers and others, and ensure appropriate management.
Disclosure, etc. of Retained Personal Data or Records of Provision to Third Parties
If a request is made by an individual concerning their own personal information for disclosure, etc. (notification of purpose of use, disclosure, correction, addition, or deletion of content, suspension of use or erasure, suspension of provision to third parties, and disclosure of records of provision to third parties), we will respond to the request to a reasonable extent after confirming the identity of the individual. Please contact the <Personal Information Complaints, Consultation, and Inquiries Desk> below.
However, this does not apply if we determine that responding would significantly hinder our business operations. In such cases, we will explain the situation and the reasons without delay. Where laws and regulations apply, we will respond appropriately based on those laws.
Voluntary Nature of Providing Personal Information
Whether customers or others provide personal information to our company is at their discretion. However, if required items are not provided, we may not be able to provide services in an appropriate state.
Acquisition by Means Not Easily Recognizable by the Individual
Cookies are used to make it more convenient for customers to browse our site when revisiting it. They do not infringe on customer privacy and do not adversely affect the customer's computer.
Furthermore, all sections of our site where personal information is entered use SSL (Secure Sockets Layer) data encryption.
Safety Management Measures
We appropriately implement organizational, personnel, physical, and technical safety management measures regarding the handling of personal information. However, this excludes information that, if made known to the data subject, may compromise the safety management of such retained personal data.
- Organizational Safety Management Measures
We have established an organizational management framework, including the establishment of a management structure, internal regulations, management ledgers, and continuous improvement. - Personnel Safety Management Measures
We make all employees handling personal information aware of the importance of protecting personal information, conclude confidentiality agreements with them, and conduct necessary audits and supervision. - Physical Safety Management Measures
We implement measures such as access control to floors handling personal information, prevention of theft, countermeasures against damage to personal information caused by fire or lightning, and locking when carrying out, transporting, or storing electronic devices and documents. - Technical Safety Management Measures
We implement measures such as access control (authentication, authorization, logging) when accessing personal data, anti-unauthorized access measures, anti-virus measures, encryption-based measures during transport and transmission, and information system monitoring. - Understanding of External Environments
Regarding the handling of personal information in foreign countries, we appropriately implement the above safety management after understanding the personal information protection systems of those countries.
Authorized Personal Information Protection Organization
Our company does not belong to any authorized personal information protection organization.
Personal Information Complaints, Consultation, and Inquiries Desk
Level 14, Shinjuku Square Tower, 6-22-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo 163-1114, Japan
APPLE WORLD INC., Attn: Person in Charge of the Personal Information Inquiries Desk
Email: privacy@post.appleworld.com
Phone: +81-3-6834-0144
Requests for Disclosure, etc. of Retained Personal Data or Records of Provision to Third Parties
Where to Submit Requests for Disclosure, etc.
Please contact the Personal Information Complaints & Consultation Desk.
Documents to Be Submitted with Requests for Disclosure
Please attach identity verification documents to our prescribed "Request Form for Disclosure, etc. of Retained Personal Data" and send by mail.
Method of Identity Verification
Please clearly indicate the following items on our prescribed request form mentioned in 2 above, or attach verification documents.
Basic identity verification items
(1) Customer number
(2) Email address
If the above (1) and (2) are unknown, please attach one of the following documents.
- Driver's license
- Passport
- Basic Resident Register card
- Foreign resident registration certificate
Requests for Disclosure, etc. by an Agent
For requests for disclosure, etc. by a statutory agent, in addition to 2 above, the following documents that confirm statutory representation are also required.
- Family register transcript
- Certificate of registered matters
- Other public documents that confirm statutory representation
Fees and Collection Method for Requests for Disclosure
The following fees apply for requests for disclosure, etc.
- For requests for notification of purpose of use or disclosure, postage costs for the response will be collected per request.
- For collecting postage costs, please enclose stamps equivalent to the postage costs when mailing the request documents.