We offer international air ticketing support for travel agencies during weeknights and bank holidays. Our services cover new bookings, modifications, cancellations, and ticket issuance or reissuance—providing peace of mind when you need it most.
We handle ticket reservations, modifications, and cancellations for travel agencies outside regular business hours.
We manage new bookings, modifications, cancellations, and ticket issuance or reissuance for international air tickets.
In recent years, cases of excessive working hours, particularly at major corporations, have come to light. As overwork and mental health issues have become serious social concerns, Japan’s Ministry of Health, Labour and Welfare has strengthened initiatives to reduce excessive workloads. Companies are now expected to take proactive measures.
According to the Global Business Travel Association (GBTA), business travel demand continues to grow steadily.
As reported frequently in the media, incidents such as terrorism and natural disasters occur worldwide, increasing the need for emergency travel arrangements.
With the rising demand for business travel, the growing occurrence of global crises, and the rapid advancement of digitalization, businesses now require a broader range of services to adapt to changing needs.
International Air Ticket Support Outside Business Hours
We handle air ticketing tasks for travel agencies during weeknights and bank holidays.
Manage New Bookings, Changes, and Cancellations
We take care of new reservations, modifications, and cancellations for international flights.
Process Ticket Issuance and Reissuance
Our service includes issuing new tickets and handling reissues (exchange issuance).
Hotel and Rental Car Booking Assistance
We support changes and cancellations for hotel and rental car reservations.
Our operators are highly skilled in GDS (Global Distribution System) operations, managing everything from reservations to ticket issuance across airlines, hotels, and rental cars worldwide.
We maintain and enhance our phone service quality through dedicated training led by call skill consultants, ensuring consistent excellence in customer interactions.
Client Testimonials
Before launching the service, operators underwent on-site training at our office. This helped them understand our workflow, and their skills exceeded our expectations. We felt reassured from the start.
Previously, urgent requests involved staff carrying mobile phones, which caused delays, complaints, and increased workloads. With the BPO Service, we’ve reduced complaints and eased the burden on our employees.
We initially thought urgent inquiries outside business hours would be rare, but after implementing the BPO service, we found they occurred more frequently than expected.
Having a 24/7/365 support system in place allows us to confidently engage in sales activities, and we look forward to expanding our business.